No Coax Wall Socket Virgin. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Re: No Virgin Media wall socket internally. We've taken the front of the box off and inside there is an isolator but nothing else. on 03-08-2020 18:05. It is likely you will be waiting a few days. If no luck, call. Or wait here a day or two for a VM Mod to pick this up. Connect the Hub’s power cable with the blue tab. I would love to help you get your service installed. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub. 12-10-2022 18:51 - edited 12-10-2022 18:59. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. The second socket is in the study and I need a wired connection here. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Virgin Media M125 Fibre Broadband. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. The cable could be hidden within, or behind, furniture. Customer since 1993. 132Mb average speed. Or a VM person will sort it for you when they get here in a day ot two. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Even sitting in the room above the router, the WiFi was dreadful. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. But I. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My router does now provide internet but the light is always yellow and it. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Account - Cable. My Virgin Media Hub 3 just came in but realised need a socket wall installed. on 27-01-2023 17:22. The problem is the Hub is in my Study and the - 4964746. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. The wall box may be branded with the logos of an old cable TV company (not VM). It has two outputs on the left of the wall box. You can test they’re secure by checking they don. I've got 2 wall sockets that I think are likely. We would like to show you a description here but the site won’t allow us. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Hi, Same problem here. on 08-01-2023 20:46. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Yes. Back a step. cable from wall. But I don’t see anything like that apart from satellite dish cable outside the window. . No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . You may need to use the. Broadband and phone deals. This setup works with any of our TV boxes powered by TiVo. Don’t plug the power cable into a plug socket yet. We're pleased to hear you're thinking of rejoining us. I have received my quick start-up kit. Go to virginmedia. . This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Subscribe to RSS Feed;. Unscrew the white cable with the black collar. Push the red label end of the white cable, into the wall socket. Mark as New; Bookmark this message; Subscribe to this message; Mute;. to be phone lines. Get the Hub ready by connecting the wires. AnthonyRaw1986. S. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I’m a new Virgin customer, and the previous occupants used a different provider. They will charge £99 for a relocation. i don’t have a virgin media wall socket. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Tudor. Cihank617. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Reply. ago Sometimes you will get a random cable sticking out of a wall with no isolator. There are no virgin sockets on the wall. 3 weeks ago. We have the quickstart pack but sadly cannot get broadband set up and working. Just make sure you definately don't need it, or won't be needing it again. Hi, I am experiencing the same issue with my install kit. I was told when purchasing the broadband package that fibre was available here. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. There is a wire within the box but it’s too short to reach and also does n. Virgin Media Wall Socket Example 2. First picture is telephone socket which is now not used. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. There should be a wall mounted box somewhere inside that has an F socket on it. Push the white cable (from the old Hub) into the back of the new Hub. Browse Virgin Media Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Account - Mobile. VM BB TV Landline. No, the ethernet cable is for a wired device if you have one. These are designed to push over the screw thread on the socket. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Tudor. Source: current tech for VM :) P. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. There is an access panel in the ceiling for pipes and cables. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. It probably goes into another room in the house. Options. If digging / drilling / new external & internal cables are required the. Stay safe online. I have had a look into your. We have tried plugging it into the only box we found it would fit but no luck. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. i opted for the self install, however on inspection we - 5180915. Explain what needs to be done and book an engineer visit. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Bits and bytes. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Wall socket. on 08-01-2023 20:46. But I have actually managed to get through to the technical team over chat. When I proceeded to set up my Hub 3 I quickly realised that. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. If so make sure you go through the steps properly. Options. on 28-10-2022 17:29. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I can't find an internal wall socket. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Virgin will not remove them. I can only find the TV socket. Call the Pre-installation and delivery team on 0800 052 1734. I'm a Very Insightful Person, I'm here to share knowledge. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Plug the cables into the Hub. on 07-09-2022 19:28. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. I am going to send you a private message. We would like to show you a description here but the site won’t allow us. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Plug the cables into the Hub. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. Hello sophieboulter1. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. There is another virgin media wall box but it only has what looks like an old DSL/phone line. Account - Cable. those who understand binary and those. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Get the Hub ready by connecting the wires. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. The box and cables may have been removed by the previous occupiers. All you need to do is contact Virgin Media and explain what the issue is. The UK isn’t the first country to make this move. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. We have tried plugging it into the only box we found it would fit but no luck. Account - Cable. #12. 0. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Client62. Options. If you can't see anything obvious go. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Kit arrived today…no wall box so unable to install. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Switch on your TV, then using your own TV remote press the Input, AV or Source button. I have only got one rectangular shaped white socket (Shown. If you haven't set it up in the past, Netgear might have a setup you have to go through. I'm a Very Insightful Person, I'm here to share knowledge. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Getting Connected with Virgin Media is easy when you have a wall socket. I got a self setup broadband kit but have no Virgin media wall plug. Options. 33. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. charleykate10. . Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. The yellow labelled parts have HDMI cable been supplied in the box. My Virgin Media App. That's fine. Check service status. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I’ve just received my quick start package. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Very Insightful Person. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Unscrew the white cable with the black collar. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. We have tried plugging it into the only box we found it would fit but no luck. . Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). on 15-11-2022 18:53. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. on 22-03-2023 10:44. Thanks for posting, welcome to both Virgin Media and the Community. It is actually a VM box but a very old one, even though it was still in use just over a month ago. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. 4 Kudos. on 01-12-2022 11:22. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. If it’s damaged, it could. Will an engineer h. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. I'm a Very Insightful Person, I'm here to share knowledge. Wall Socket. There must have been a previous installation or you would not have been offered a self install. . I need an engineer. #2. 1 ACCEPTED SOLUTION. We would like to show you a description here but the site won’t allow us. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Follow these steps to install your virgin Media Broadband, TV and Phone service. On the day of activation, connect your new router to the master phone socket. Tudor. I’ve received my QuickStart package to find I do not have a compatible wall socket. Account - Cable. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Learn more. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Go to solution. It is completely separate service to your internet service. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. I recently got Virgin broadband installed. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Best to have the excess somewhere tucked away if possible. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. Called 0800 052 1734 as well as 0800 953 9500. Wall Socket. those who. I will private message you now to confirm your details. ^Martin. Connect the Hub’s power cable with the blue tab. Tudor. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. See where this Helpful Answer was posted. I end up calling and the person on the phone said its been - 5401028. Solved: Previously, I had BT connection so I need a wall socket. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Phone. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I don't have a virgin media wall socket and this is stressing me out. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. QuickStart, set up and connections. Thank you. Tuning in. Sign in . I've recently moved in into a new flat. Two virgin media wall. Adduxi. com. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Browse Virgin Media Virgin Media Community. Manage Your Account. Security matters. Unfortunately I am struggling to work out where to plug the cable from the Hub. I don't work for Virgin Media. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. ” I did not get a silver terminator cap in my packaging to send back. The Openreach sockets do not work for Virgin Media. Tudor. goslow. Browse. on 27-10-2022 07:47. Installing and configuring your kitThank you. Tudor. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. What you want is a telephone line extension from the hub to where you want the phone base unit located. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. 1 ACCEPTED SOLUTION. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I have taken a look on our side and it looks as though you have spoken with the team regarding this. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Vonage 2nd line. Tudor. You can also check for a loose cable as not all properties have a socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. However, I do not have any of the specified wall sockets available. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 0 Kudos. Don’t plug the power cable into a plug socket yet. on 21-08-2023 20:36. 0 Kudos. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Location. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I'm a Very Insightful Person, I'm here to share knowledge. I have been given other details for the account such as the account number/area code and. Browse Virgin Media Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. VM BB TV Landline. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. 39K; jbrennand. I don't work for Virgin Media. Explain what needs to be done and book an engineer visit. You need to go outside and locate the brown or grey omnibox on the wall. 1 ACCEPTED SOLUTION. Tried looking but can't see a way to book an engineer for this? Thanks. AnthonyRaw1986. Browse Virgin Media Virgin Media Community. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. VM BB TV Landline. I'm here to share knowledge, I don't work for Virgin Media. We all know and love the internet and TV services that can enter our homes through entry points. Tudor. You're going to need… the Hub. Virgin Media; My Virgin Media; Shop;. #2 Absolutely not. I am going to cancel. This is designed to push over the existing screw connector the outlet has. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. QuickStart, set up and connections. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. That would indicate the base station and the handsets are in communication with each other. At least spell your title correctly jeezus . Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Hi, I am experiencing the same issue with my install kit. . Switched On Families. Check service status. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Stay safe online. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. Account - Mobile. No Virgin Media wall socket on 19-10-2022 08:24. 29/07/15 - 16:50 #1. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something.